Customer Experience Specialist

Customer Experience Specialist

Company Bio:
Solar States is a growing local solar installer and the onramp to the green collar economy. We are a Certified B-Corp., environmentalists, Philadelphians, social justice activists and more. We are 14 years old(founded in 2008) and have 45 team members…looking for our 46th.

Description:
From initial contact to project completion this role engages with the customer and the respective staff to ensure a seamless experience through the various stages of the installation process. Sitting at the intersection of many moving pieces this role ensures customer satisfaction, happiness and exceptional communication from start to finish. This role is also responsible for insights on how to improve our holistic approach to project design and build.

Responsibilities:
Respond to customer requests, questions and communications
Coordinate with all stakeholders in each aspect of the project development
Deliver exceptional customer service
Develop strategic assessments to improve the customers journey and team members’ workflow
Maintain clear records about projects and clients
Contribute to company sales/marketing/operations efforts (events, podcasts, etc.)
Align customer experience strategies with marketing initiatives
Support your co-workers, have a good attitude, try your best, work hard, be ethical, and always keep learning

Qualifications:
Proven customer service experience (solar preferred)
Passionate about solar/sustainability and the green energy revolution!
Excellent communication skills
Good at working on a team and independently
Comfortable working in a face-paced, emerging industry
High level of proficiency using Apple Computers, Google Suite, Webtools, CRM/Data Management System, Microsoft Excel, Apple Numbers, Google Sheets

Compensation & Benefits:
Salary + Benefits
Health and Dental Care options
Generous 401k Retirement Benefits
Employee Profit Share
Paid Time Off (15 days)
Sick Time (3 days)
Paid Holidays
Flexible Schedule

Reports to:
Sales Manager

Job Type:
Full-time – Hybrid Remote

This listing has expired.

Membership Category	Category Description	Annual Rate	Benefits
Business Membership Rate	Local, independent, values-driven businesses	$275	Access to all member events at special rates; access to shared resources (401k, packaging, etc); ability to apply for board position; 5 sub-members +$10 for each additional sub-member
Mission-Aligned Non-Business Membership Rate	Non-profit organizations, centers, academic institutions, etc.	$275	Access to all member events at special rates; access to shared resources (401k, packaging, etc); ability to apply for board position; 5 sub-members +$10 for each additional sub-member
GSI Business Membership Rate	Local, independent, values- driven businesses that work with or in the GSI industry	$350	Access to all member events at special rates; exclusive access to GSI programming; access to shared resources (401k, packaging, etc); ability to apply for board position; 5 sub-members +$10 for each additional sub-member
GSI Mission-Aligned Non Business Membership Rate	Non-profit organizations, centers, or academic institutions, etc. with an interest to participate in the GSI Partnership	$350	Access to all member events at special rates; access to shared resources (401k, packaging, etc); ability to apply for board position; 5 sub-members +$10 for each additional sub-member
Start-up Business Membership Rate	New business in the first 3 years of its operation	$100	Access to all member events at special rates; access to shared resources (401k, packaging, etc); ability to apply for board position; 5 sub-members +$10 for each additional sub-member

Customer Experience Specialist

To Apply:

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